Contact support

The fastest way to reach us is email. Most issues we have seen before; the other support pages on this site cover them. If your specific situation is not in the list below, write to us and we will get back to you.

Email us

support@ferberapp.com. Please include:

• Your iPhone model and iOS version (iPhone 14, iOS 17.4, for example).
• The app version (in Ferber's Settings, under Purchase & about).
• A short description of what you saw and what you expected.
• A screenshot if relevant.

Response times

• Monday through Friday, UK working hours. Most replies within 24 hours, often the same day.
• Weekends and holidays. We read everything but reply on the next working day.
• Urgent during an arc. Mark the subject with URGENT - mid-arc and we will reply same-day if at all possible.

Common issues, in case it is faster

• Widget not working: Widget setup.
• Notifications not arriving: Notifications not working.
• Paid, but Nights 2 to 7 are locked: Restore purchases.
• Want a refund: Refunds.
• Data question (there is no account): Your data.
• Something is broken: Troubleshoot the app.
• Want to delete everything: Delete your data.

Method questions, not app questions

If your question is about the method itself rather than the app, the method explainer, the 12 guides, and the troubleshooting flows cover most of what people ask. We do not give medical advice; for medical questions, talk to your pediatrician.

Press, partnerships, or anything else

• Press: press@ferberapp.com. The press kit has a fact sheet and assets.
• Partnerships and general inquiries: hello@ferberapp.com.